Jones Heat & Air ("Jones Heat & Air," "we," "us," or "our") is a family-owned HVAC contractor located at 509 Armstrong Way, Suite A, Oakdale, CA 95361. We have served Oakdale and the surrounding Central Valley since 2006, and we take the privacy of our customers, website visitors, and job applicants seriously. This Privacy Policy explains what information we collect through jonesheatair.com (the "Site"), how we use it, who we share it with, and the choices and rights you have.
Information We Collect
We collect information in two ways: information you give us and information collected automatically.
Information you provide directly. When you submit our contact or service-request form, enroll in a maintenance plan, request an estimate, or apply for a job, we ask for information such as:
- Your name, phone number, and email address
- Your service address and details about your home or HVAC equipment
- The type of service you are requesting and any description you provide
- For job applicants: your work history and any resume or details you share
Information collected automatically. Like most websites, we and our service providers use cookies and similar technologies to collect technical information when you visit, including your IP address, browser and device type, the pages you view, how you arrived at the Site, and how you interact with pages. See "Cookies and Analytics" below.
How We Use Your Information
- To respond to your service requests, schedule appointments, and provide estimates
- To communicate with you about your appointments, equipment, maintenance plan, invoices, and warranty work
- To send you text (SMS) messages you have consented to receive (see "SMS/Text Message Communications" below)
- To evaluate job applications
- To understand how visitors use the Site so we can improve it
- To protect the Site against spam and abuse
- To comply with legal obligations and enforce our terms
We do not sell your personal information, and we do not use it for automated decision-making that produces legal effects.
Cookies and Analytics
The Site uses Google Tag Manager and Google Analytics 4 to measure traffic and understand how visitors use our pages. These tools set cookies and collect usage data such as pages viewed, approximate location (city level), device information, and referral source. Google's use of this data is governed by Google's own privacy policy. These tools run under Google Consent Mode v2: in regions that require opt-in consent (such as the EEA, UK, and Switzerland) they stay off until you accept; elsewhere they run until you opt out. A consent banner is presented when you first visit the Site, and you can change or withdraw your choice at any time.
Your privacy choices — Do Not Sell or Share My Personal Information. Some state laws treat advertising/analytics cookies as "sharing" personal information. You can opt out at any time via the "Do Not Sell or Share My Personal Information" link in the footer of every page (it reopens the consent banner). We also automatically honor the Global Privacy Control (GPC) browser signal as an opt-out of sale/sharing — no action needed on your part.
Our forms are protected by Google reCAPTCHA Enterprise to prevent spam and abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
You can also control cookies through your browser settings, including deleting existing cookies and blocking new ones. Some features of the Site may not function properly without cookies.
SMS/Text Message Communications (TCPA)
When you provide your phone number in one of our forms and check the consent box, you expressly consent to receive calls and text (SMS) messages from Jones Heat & Air about your service request, appointment scheduling and reminders, estimates, maintenance plan, and related account matters. Consent details:
- Message frequency varies depending on your service activity.
- Message and data rates may apply according to your mobile carrier plan.
- Reply STOP to any text message at any time to opt out of further texts.
- Reply HELP for assistance, or call us at (209) 632-5675.
- Consent is not a condition of purchase. You can always reach us by phone instead.
- We do not share your SMS consent or your mobile number with third parties or affiliates for their own marketing purposes.
Who We Share Information With
We share personal information only with service providers who help us operate our business, and only for the purposes described in this policy:
- Website and form processing: our website platform provider (CI Web Group) relays form submissions to us and hosts the Site infrastructure.
- Analytics and spam protection: Google (Tag Manager, Analytics, reCAPTCHA) as described above.
- Scheduling, invoicing, and payment processing: providers we use to run service appointments and billing. We never collect or store raw payment card data on this Site.
- Legal compliance: we may disclose information when required by law, subpoena, or to protect our rights, customers, or employees.
We do not sell or rent your personal information to anyone.
Data Retention and Security
We keep customer records for as long as needed to provide service, honor warranties, meet tax and legal record-keeping requirements, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) may give you the right to: (1) know what personal information we collect, use, and disclose; (2) request a copy of your personal information; (3) request deletion of your personal information; (4) request correction of inaccurate personal information; and (5) not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined in the CCPA/CPRA. To exercise any of these rights, contact us using the details below and we will verify and respond to your request as required by law.
Children's Privacy
The Site is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
Third-Party Links
The Site may link to third-party websites such as our Google Business Profile, Facebook page, or financing partners. Those sites have their own privacy practices, and this policy does not apply to them. Review the privacy policy of any site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be posted on this page before they take effect. Your continued use of the Site after changes are posted means you accept the updated policy.
Contact Us
Questions about this Privacy Policy or your information? Reach us any of these ways:
- Phone: (209) 632-5675
- Email: [email protected]
- Mail: Jones Heat & Air, 509 Armstrong Way, Suite A, Oakdale, CA 95361
- Online: jonesheatair.com/contact