These Terms of Service ("Terms") govern your use of jonesheatair.com (the "Site") and your requests for HVAC services from Jones Heat & Air ("Jones Heat & Air," "we," "us," or "our"), a family-owned heating and air conditioning contractor located at 509 Armstrong Way, Suite A, Oakdale, CA 95361, serving the Central Valley since 2006. By using the Site or requesting our services, you agree to these Terms. If you do not agree, please do not use the Site.
1. Use of the Site
You may use the Site for lawful purposes only. You agree not to misuse the Site, including by attempting to gain unauthorized access, interfering with its operation, scraping content for commercial republication, submitting false or misleading information through our forms, or using the Site to transmit spam, malware, or unlawful content. We may suspend or terminate access for violations of these Terms.
2. Service Requests, Estimates, and Scheduling
Submitting a service request, estimate request, or maintenance plan enrollment through the Site is a request for contact, not a binding contract for service. Appointment times requested online are not confirmed until a member of our team contacts you. Estimates we provide are good-faith assessments based on the information available at the time; final pricing may change if the scope of work changes once our technicians evaluate your equipment on site. Any change in price will be communicated to you for approval before additional work is performed.
3. Pricing, Promotions, and Payment
Prices for services, maintenance plans, and promotions listed on the Site are subject to change without notice and may be limited by time, availability, or service area. Promotional offers cannot be combined unless expressly stated. Payment is due as agreed in your service invoice or maintenance plan agreement. The Site itself does not collect or store payment card information; any payment or financing is handled through separate agreements and third-party providers, subject to their own terms.
4. Communications Consent
When you provide contact information through the Site, you agree that we may contact you by phone or email about your request. If you check the SMS consent box on a form, you also agree to receive text (SMS) messages from Jones Heat & Air about your service request, appointments, and account. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of texts at any time, or reply HELP for assistance. Consent to receive texts is not a condition of purchasing any service. Full details are in our Privacy Policy.
5. Licensing, Permits, and Workmanship
Jones Heat & Air is a licensed and insured California HVAC contractor. Work we perform is done in accordance with applicable California mechanical codes and local permit requirements. Where a permit is required for your project, we will identify it during the estimate process. Equipment we install is covered by the manufacturer's warranty; workmanship guarantees, if any, are stated in your written service agreement or invoice and are separate from these website Terms.
6. Website Content and Intellectual Property
Content on the Site, including text, photos, graphics, logos, and page designs, is owned by or licensed to Jones Heat & Air and is protected by copyright and trademark law. Site content is provided for general information about our company and services. It is not professional advice for your specific system; diagnosis of your equipment requires an on-site visit. You may not reproduce, distribute, or create derivative works from Site content without our written permission, except for personal, non-commercial viewing.
7. Third-Party Links and Services
The Site may contain links to third-party websites and services, such as our Google Business Profile, social media pages, review platforms, or financing partners. We do not control and are not responsible for the content, policies, or practices of any third-party site. Accessing them is at your own risk and subject to their terms.
8. Disclaimers
THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. THIS SECTION APPLIES TO THE WEBSITE ONLY; WARRANTIES FOR INSTALLED EQUIPMENT AND PERFORMED WORK ARE GOVERNED BY YOUR WRITTEN SERVICE AGREEMENT AND APPLICABLE CALIFORNIA LAW.
9. Limitation of Liability
To the fullest extent permitted by law, Jones Heat & Air will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site. Nothing in these Terms limits liability that cannot be limited under California law, including liability arising from our performance of licensed contracting work, which is governed by your service agreement and California contractor law.
10. Indemnification
You agree to indemnify and hold harmless Jones Heat & Air and its owners and employees from claims arising out of your misuse of the Site or your violation of these Terms.
11. Governing Law and Disputes
These Terms are governed by the laws of the State of California without regard to conflict-of-law rules. Any dispute arising from these Terms or your use of the Site will be brought in the state or federal courts located in Stanislaus County, California, and you consent to their jurisdiction. Disputes about performed HVAC work are governed by your service agreement and applicable California contractor dispute procedures.
12. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms? Contact us:
- Phone: (209) 632-5675
- Email: [email protected]
- Mail: Jones Heat & Air, 509 Armstrong Way, Suite A, Oakdale, CA 95361
- Online: jonesheatair.com/contact